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Terms of Service

Last Updated: November 1, 2023

Table of Contents

  • Agreement to Terms
  • Services
  • Bookings and Reservations
  • Cancellation and Refund Policy
  • User Conduct
  • Intellectual Property
  • Third-Party Links
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Termination
  • Governing Law
  • Changes to Terms
  • Contact Us

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Maple Explorer Tours ("we," "us," or "our"), concerning your access to and use of the https://tsvetochnaya-selidi.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site") and our travel services.

You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and must discontinue use immediately.

Services

Maple Explorer Tours provides travel planning services, guided tours, and related travel arrangements throughout Canada. Our services include but are not limited to:

  • Custom travel itineraries
  • Guided tours and excursions
  • Hotel and accommodation bookings
  • Transportation arrangements
  • Activity and attraction bookings

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

Bookings and Reservations

Booking Process

When you book a tour or service with us, you agree to provide accurate, current, and complete information. All bookings are subject to availability and confirmation.

Payment

Payment terms vary by tour and service. Generally, a deposit is required at the time of booking, with the balance due 60 days before the start of your tour. For bookings made less than 60 days in advance, full payment is required at the time of booking.

Confirmation

Your booking is not confirmed until you receive a written confirmation from us. Please review all details in your confirmation for accuracy.

Price Changes

All prices are subject to change without notice until your booking is confirmed. Even after confirmation, prices may change due to government actions, currency fluctuations, or increases in operating costs.

Travel Documents

You are responsible for obtaining all necessary travel documents, including passports, visas, and travel insurance. We are not liable for any issues arising from inadequate documentation.

Cancellation and Refund Policy

Cancellation by You

Cancellation fees apply as follows:

  • More than 60 days before departure: Deposit is non-refundable
  • 60-31 days before departure: 50% of total tour cost
  • 30-15 days before departure: 75% of total tour cost
  • 14 days or less before departure: 100% of total tour cost (no refund)

All cancellations must be made in writing.

Cancellation by Us

We reserve the right to cancel any tour or service for reasons including insufficient participation or force majeure events. In such cases, you will receive a full refund or credit toward a future tour, but we are not responsible for any additional expenses you may have incurred.

Changes to Bookings

If you need to change your booking, we will make reasonable efforts to accommodate your request, subject to availability and potential change fees.

User Conduct

When using our Site and services, you agree not to:

  • Use the Site in any way that violates applicable local, national, or international law
  • Impersonate or attempt to impersonate Maple Explorer Tours, an employee, another user, or any other person
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
  • Use the Site in any manner that could disable, overburden, damage, or impair it
  • Use any robot, spider, or other automatic device to access the Site
  • Introduce any viruses, trojan horses, worms, or other material which is malicious or harmful
  • Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site

During tours and while using our services, you agree to follow all instructions from guides and staff, respect local customs, laws, wildlife, and the environment.

Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Maple Explorer Tours, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site without our prior written consent.

Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Maple Explorer Tours. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Maple Explorer Tours shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Disclaimer of Warranties

THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MAPLE EXPLORER TOURS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Limitation of Liability

IN NO EVENT SHALL MAPLE EXPLORER TOURS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

MAPLE EXPLORER TOURS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISE OUT OF YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SITE.

Indemnification

You agree to defend, indemnify, and hold harmless Maple Explorer Tours, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site.

Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Site.

Contact Us

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +1 (604) 555-7890
  • By mail: 123 Maple Street, Vancouver, BC V6B 2Y9, Canada

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© 2023 Maple Explorer Tours. All rights reserved.

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